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Customer Service Specialist,   - £24k

Reference: CG36292 - Category: Supply Chain

Consultant: Callum Grindlay

Our client have an urgent need for a Customer Service Specialist to join the team, they are a household name in FMCG Manufacturing business based in Glasgow
This role will suit A forward-thinking, ambitious candidates looking to develop and progress their career in Customer Service and Supply Chain

*Note Recent Graduates with relevant Degrees will be considered for the role*

The Role:

• To fully manage key customer accounts and ensure sales orders are progressed accurately in all respects.
• Build a thorough understanding of designated market sectors and be the focal point of contact for allocated customer base for Customers, Commercial team & supply chain colleagues, for all service-related communications.
• Manage a set of allocated accounts in conjunction with other related company functions.
• Process and monitor all orders through company systems from receipt until the title of goods transfers to the customer, at required processing accuracy levels
• Ensure all enquiries and communications are fully progressed within agreed service level commitments
• Liaise with warehousing, forecasting, stock planning, Production, Warehouses and Carriers with respect to availability of orders for despatch / collection
• Ensure execution of all orders to agreed service parameters and performance matrixes and ensure accuracy and consistency of feedback of all orders falling out with agreed targets
• Liaise closely with personnel from other departments e.g. Distribution, Credit Control, and Operations to ensure awareness of potential problems / delays and ensure communication is made to the customer. Where appropriate, propose alternative supply where supply delays occur
• Ensure accurate and uniform customer and shipping data is maintained in the GTA databases for all accounts.
• Oversee records of stocks & depletions at consignment stock warehouses and ensure suitable invoices raised
• Responsibility for the investigation of Customer claims e.g. returns, shortages, damages, non-delivery and where valid raise credit note or otherwise to ensure correct settlement of claims.
• Represent the department at cross functional meetings where requested by the UK team Leader or CS Manager.
• Highlight customer, processing or any other relevant issues to Team leader or departmental meetings.

The Candidate:
• FMCG industry experience preferred but not essential
• Experience of working in a fast paced environment
• Past Logistics/ Supply Chain experience essential
What’s on Offer?
• Attractive Salary and excellent benefits package
• The chance to make a huge impact with a major FMCG business