Customer Care Agent, London
Job Description
Join my client’s Global Bakery Business and become an integral part of their team as a Customer Care Agent. They are a renowned industry leader, working closely with Major UK Retailers, and are seeking an exceptional individual to ensure seamless operations within their dynamic, close-knit Customer Supply Chain Team.
As a Customer Care Agent, you will play a crucial role in co-ordinating the delivery of bakery products to their key clients.
Your responsibilities will include:
Customer facing role: supporting in commercial meetings
Managing orders, monitoring inventory levels, and optimizing supply chain efficiency
Managing customer queries and complaints in a timely manner.
Ensure customer requirements are fulfilled by accurate and timely processing of orders. Manage our order to Invoice processes using our internal systems (SAP)
Be the ‘voice of the customer’ with our network planning and production sites regarding stock availability, forecasts, shipment details and delivery presentation
Your strong attention to detail, problem-solving skills, and exceptional communication abilities will enable you to thrive in this rewarding role
To hit the ground running, you will need a solid understanding of customer service principles and have experience within a similar role. Proficiency in using SAP or similar ERP systems is essential.
If you are ready to contribute to their continued successes and work in a collaborative environment, please send your CV to michael.smith@drnewitt.com if you would be interested in learning more! Don't miss this brilliant opportunity to be a part of an innovative and globally recognized bakery business.