Customer Documentation Specialist

Position: Customer Documentation Specialist
Department: Research & Development (R&D)
Type: Full-time, Permanent
Work: Hybrid (Flexible work arrangements)

About the Role:
Are you ready to be an integral part of an innovative team driving excellence in customer service and documentation? I am looking for a detail-oriented and motivated Customer Documentation Specialist to join a leading manufacturer in their industry. In this key role, you’ll be responsible for managing the customer approval process, responding to queries, and ensuring all documentation is completed efficiently and accurately. This is a fantastic opportunity for someone looking to contribute to high-quality service and be part of a growing, dynamic environment.

Key Responsibilities:

• Efficiently log, track, and file customer questionnaires and requests from start to completion, including those through customer portals
• Maintain clear and professional communication with customers, sales teams, and other departments to manage priorities and ensure timely completion of documentation
• Complete and submit customer questionnaires within agreed timelines, liaising with relevant departments to gather necessary information
• Respond to short customer queries on regulatory, food safety, quality, and CSR/ESG matters
• Contribute to Continuous Improvement initiatives to streamline processes and enhance customer experience
• Assist the R&D department with day-to-day activities and documentation as required

If you're passionate about delivering high-quality customer documentation and have a keen interest in the food industry, this is the perfect opportunity for you to grow your career while contributing to a fast-paced, rewarding environment.